The Fern Programme Privacy Policy

Introduction and General Terms & Conditions

Fern Programme Ltd. is committed to protecting your personal information when you are using our services.

We strive for our classes and sessions to be safe for our audience.

Our Privacy Policy relates to our use of any personal information you provide to us online, via phone, by email, in letters or any other correspondence.

In order to provide you with the full range of Fern Programme Ltd. services, we sometimes need to collect information about you.

This Privacy Policy explains the following:

• What information Fern Programme Ltd. collect about you
• How Fern Programme Ltd. will use information we collect about you
• When Fern Programme Ltd. may use your details to contact you
• Whether Fern Programme Ltd.  will disclose your details to anyone else
• Your choices regarding the personal information you share with us
• The use of cookies on the Fern Programme Ltd. website and how you can reject these cookies

Fern Programme Ltd. is committed to safeguarding your personal information.

Whenever you provide personal information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The Fern Programme Ltd. website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or is collected by cookies whilst visiting these websites.

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information will Fern Programme Ltd.  collect about me?

When you participate in, access, or sign up to any of our services, activities or online content (such as newsletters, online meetings, live chats, classes, sessions, message boards, telephone or e-mail) or purchase any products from Fern Programme Ltd. using any of our online registration systems, via telephone, email or any other correspondence, we may receive personal information about you.

This can consist of information such as your name, email address, postal address, telephone or mobile number, depending on the activity.

By submitting your details, you enable Fern Programme Ltd.  to provide you with the services, activities or online content you select. In order for you to make a purchase on the Fern Programme Ltd.  website, an account will automatically be set up using these details.

No debit card, credit card, bank details or any other payment details are stored unless you have an active membership.

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information.

When we do this, we will provide further information as to why we are collecting your information and how we will use it.

Fern Programme Ltd. also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to the Fern Programme Ltd. website and our social media platforms.

How will Fern Programme Ltd.  use the information they collect about me?

Fern Programme Ltd. will use your personal information for a number of purposes including the following:

• To provide our products, services, activities or online content and to deal with your requests and enquiries
• For “service administration purposes”, which means that Fern Programme Ltd. may contact you for reasons related to the product, service, activity or online content you have signed up for, as set out in paragraph 4 below (e.g. to provide you with a postal tracking number for your purchase or to notify you that a particular service, activity or online content has been suspended for maintenance)
• To provide you with information about our products, services, activities or online content
• To use IP addresses to identify the location of users to establish the number of visits from different countries and their areas and to determine the statistical use of our websites, including user numbers, unique user numbers, page views, hits, browser types, page rankings, search engines used, search phrases used, platforms and browser types
• This information is statistical and will only be used by representatives of Fern Programme Ltd. for the further enhancement of the online services that we offer
• To analyse and improve the services offered on the Fern Programme Ltd. website
• To provide you with the most user-friendly navigation experience.
• Fern Programme Ltd. may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes
• Where Fern Programme Ltd. proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

When will Fern Programme Ltd. contact me?

Fern Programme Ltd. UK may contact you:

• In relation to any purchase, service, activity or online content you have signed up for in order to ensure that Fern Programme Ltd. can deliver the services to you
• Where you have opted to receive further correspondence
• In relation to any contribution you have submitted to Fern Programme Ltd. , e.g. on message boards or via other social media channels
• To invite you to participate in surveys about Fern Programme Ltd. services (participation is always voluntary)
• For marketing purposes, however Fern Programme Ltd. will always provide you with an opt-out option

Will Fern Programme Ltd. share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

Generally, we will only use your information within Fern Programme Ltd. However, sometimes Fern Programme Ltd. uses third parties to process your information (eg. Informing the carrier company of your contact details in case the driver cannot find your property to deliver your purchase).

Fern Programme Ltd. requires these third parties to comply strictly with its instructions and Fern Programme Ltd. requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

What if I am a user aged 18 or under?

If you are aged 18 or under, please obtain your parent/guardian’s permission before you provide any personal information to Fern Programme Ltd. Users without this consent are not allowed to provide us with personal information.

How long will Fern Programme Ltd.  keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Fern Programme Ltd.

Where you contribute material to Fern Programme Ltd. we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Can I find out what personal information Fern Programme Ltd.  holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information that Fern Programme Ltd. holds about you and to have any inaccuracies corrected.

We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to: The Fern Programme

What if I am accessing Fern Programme Ltd. websites outside the UK?

www.fernprogramme.co.uk is published in the UK by Fern Programme Ltd.

All personal information submitted by you to the website goes directly to Fern Programme Ltd. and will be processed in accordance with this Privacy Policy under the terms of UK law.

Cookies Policy – Information Fern Programme Ltd. collects from you

What is a cookie?

A cookie is a small text file which is placed on your computer or mobile device when you visit many websites.

Most cookies are created to enable features on the website to work properly or to provide the site owner of the website with anonymous information about how the site is used so that they can make improvements to the user experience.

Cookies such as this are known as 1st party cookies.

Cookies that relate to advertising are known as 3rd party cookies.

Typically used by advertisers, this type of cookie sees which websites you have visited and then displays targeted adverts that are more relevant to you.

How we use cookies:

Our website uses a 1st party cookie to find out how people are using our website and to make some features of the website work. This information is anonymous and cannot be linked to one individual. We use this information to enable us to continually make improvements to our websites and the user experience.

Below are details of the cookies used.

We use the information including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Youtube third-party Cookies are collected by Youtube.

Facebook sharing via Facebook - This is required for sharing analytics via Facebook with Fern Programme Ltd. Facebook third-party cookies are collected by Facebook.

Instagram - This is required for sharing via Instagram and Fern Programme Ltd.  is not responsible for the information that a third-party will collect from you by using Facebook or Instagram. Owned by Meta.

What we do not do:

• Send information to any other websites
• Record your visit for advertising purposes

Most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit www.allaboutcookies.org.New Paragraph